Refund and Return Policy:
You have the right to cancel your order within 30 days without providing any reason.
You can cancel your order within 30 days from the receipt of the ordered goods.
To successfully cancel your order, you must inform us and provide all the necessary information.
You can inform us about the cancellation of your order by emailing us at [email protected].
We will refund your money no later than 30 days after receiving the returned goods. Your money will be refunded in the same way as the payment for the order was made, without any additional refund fees.
Conditions for Returning Goods:
To return purchased goods, please ensure that:
- The goods were purchased within the last 30 days.
- The goods are in their original packaging.
- The original packaging of the goods is not damaged.
- The goods are unused and in a condition suitable for resale.
- You have and can provide a purchase document (receipt, invoice, or proof of purchase).
Goods that cannot be returned:
- Goods made to order.
- Goods that cannot be returned due to their nature, such as items that have expired.
- Goods that are unsuitable for return due to hygiene reasons after unpacking.
- Goods that, after delivery, are used with other goods (product mixtures).
- Gift vouchers.
We reserve the right to refuse the return of goods, even those that meet the above requirements.
Returning Goods:
You assume the risk and costs of returning the goods. Please send the returned goods to the following address:
Elektrėnų g. 23A, 51199 Kaunas, Lithuania
We are not responsible for any damages to the goods that occur during their return. Therefore, we suggest choosing a secure shipping service provider. We will not be able to refund your money if you do not provide a proof of purchase or proof of delivery.
Contact Information:
If you have any questions regarding our refund and return policy, please contact us by email at [email protected].